Return Policy for XM Radio Sound

Last updated: November 11, 2025

At XM Radio Sound (https://xmradiosound.com/), we want you to be satisfied with your purchase of car products. This Return Policy explains the process and conditions for returning products.

Eligibility for Returns

Products are eligible for return if:

• The product is defective, damaged, or incorrect.
• The return request is made within 7 days of receiving the product.
• Proof of purchase, such as an order number or invoice, is provided.

 

Non-Returnable Items

The following items cannot be returned:

• Products damaged due to misuse or mishandling after delivery.
• Opened or used products that cannot be resold.
• Sale items or discounted products (unless defective).

 

Return Process

To initiate a return, please follow these steps:

• Contact our support team at: support@xmradiosound.com.
• Provide your order details and photos of the defective or incorrect product.
• Once approved, ship the product back to the address provided by the support team.

 

Refund or Replacement

After we receive and inspect the returned product:

• If eligible, we will process a refund within 5–7 business days to the original payment method.
• Alternatively, you may request a replacement product, subject to availability.

 

Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to our error, such as wrong or defective product delivery.

Contact Us

If you have any questions regarding returns or need assistance, please contact us at: support@xmradiosound.com.